Build your contact center on your terms
Quantrova gives white-label contact centers, BPOs, and CX platforms programmable voice, real-time Voice AI, and global numbers on a private network. Own the experience, the roadmap, and the margins.
The same infra and APIs powering contact center platforms available to you
Ship custom contact centers
Design routing, IVR, and agent logic in code using real-time call events.Say “yes” to requirements that off-the-shelf CCaaS platforms simply can’t accommodate.
Move from on-prem to cloud easily
Built for hybrid contact center reality. So you can replace hardware and manual carrier processes with APIs on your timeline and modernize gradually without breaking operations.
Scale globally with consistent quality
Expand into new markets without stitching together carriers and vendors. Enjoy reliable performance across regions with local numbers in 140+ countries on a private, multicloud global IP backbone
100+
Languages supported
140+
Countries supported
10+
Million calls per day
Enhance efficiency across contact center operations with AI
Embed AI agents directly into live call flows. Easily escalate to human agents with context when needed.
- Use any LLM, STT, or TTS without vendor lock-in
- Integrate with CRMs and internal tools so agents can take actions
- Human-like conversations with contextual memory
- Give human agents real-time support with AI Agent Assist
Everything you need for your contact center
Quantrova provides the building blocks for exceptional customer experiences:
- Real-time sentiment analysis
- Live speech-to-text for real-time transcription and call insights
- Real-time dashboards with live call metrics and queue status
- Noise cancellation for crystal-clear call quality
- Call recording and secure storage for compliance and training
Built for every role
From admin configuration to agent workflows, see how Quantrova Contact Center empowers your entire team.
What’s under the hood?
Platform Capabilities
Private global network
Privately owned, multi-cloud IP backbone routes calls off the public internet for predictable voice quality worldwide. For real-time Voice AI, STT/TTS inference runs on GPUs co-located with our telephony points of presence to minimize round-trip latency.
Global number management
Search, purchase, configure, and assign local numbers programmatically in 140+ countries, enabling instant tenant onboarding and dynamic number allocation.
SIP and WebRTC
Run browser-based agent desktops and SIP endpoints side-by-side from one platform, simplifying architecture while ensuring consistent features and quality for all endpoints.
Event-driven call control
Webhook-based APIs give full control over every call leg, enabling dynamic routing, stateful IVRs, and real-time logic driven by your own systems and data.
Multi-provider model choice
Swap between multiple STT, TTS, and LLM providers without re-architecting, keeping performance, costs, and accuracy aligned with your evolving roadmap.
Voice AI orchestration
Built-in STT, TTS, and streaming interfaces connect to your preferred models, enabling low-latency, human-like Voice AI agents directly inside your call flows.
Secure data storage
Store prompts, recordings, and transcripts securely in Quantrova, simplifying compliance and powering downstream analytics, QA, and coaching workflows.
End-to-end voice observability
Monitor jitter, packet loss, and post-dial delay; isolate issues by carrier/region/endpoint/AI layer. One team accountable for production voice.
How We Help You Build
We partner with you through deployment and beyond
Quantrova provides the building blocks required to assemble a full contact center platform, including APIs, SDKs, reference architectures, and code snippets for common patterns such as routing, IVR, escalation, and Voice AI.
Add AI inside existing call flows as an augmentation layer, not a hard dependency, so you can automate safely without breaching SLAs. Quantrova supports hybrid realities: on prem plus cloud, and humans and AI working side by side.
For teams building at scale or operating complex environments, Quantrova works directly with you through solution design, architecture reviews, and hands-on roll-out support. Our teams help you move faster from design to production.
Protect and grow your margins
Avoid opaque CCaaS bundles, align costs with minutes and AI consumption, and build your own contact center solution with transparent economics you can control and repackage.
Own the contact center experience
White-Label Contact
Scale agent operations globally with consistent quality and multi-tenant architecture.
BPO Operations
Scale agent operations globally with consistent quality and multi-tenant architecture.
Healthcare Support
HIPAA-ready infrastructure for patient communications with secure data handling
Start building your own contact center
Quantrova is the only full-stack Voice AI platform, providing all your Contact Center needs from global numbers, to telephony, to multi-lingual Agents.