Executive summary

These Terms of Use govern access to the Quantrova website and the supply of real-time voice, messaging and AI-agent infrastructure services. They are written for a Spain-based business-to-business provider and are designed to work alongside order forms, statements of work, service descriptions and data-processing terms. The draft allocates responsibilities in a way that fits the service model you described: Quantrova provides the platform and runtime; the customer controls its own workflows, notices, consents, data sources and end-user interactions; and Spanish law governs the relationship unless mandatory law requires otherwise. 

Company information

The contracting party is Quantrova Tech SL, NIF B88671284, registered office Calle Balandro, 39, 28042 Madrid, Spain, registered in the Registro Mercantil de Madrid, Hoja M-882839, Inscripción 1, email contact@quantrova.io. These details are included here so that the Terms also support the website’s general legal-identification requirements under Spanish information-society rules. 

Agreement structure and scope

These Terms apply to access to the website and, unless superseded by a signed agreement, to access to the Quantrova platform, APIs, dashboards, telephony and messaging configuration tools, agent runtime environments, transcription features, workflow orchestration features, observability tools, related documentation and support interfaces. If a signed master services agreement, order form, statement of work or data-processing agreement conflicts with these Terms, the signed document will prevail to the extent of the conflict.

Quantrova may update or refine platform features, models, providers, routing methods, operational thresholds or interface elements over time. Nothing in these Terms should be read as a promise that any particular model catalogue, latency metric or third-party provider will remain permanently available unless expressly stated in a signed service commitment.

Eligibility and authority

The website and platform are intended for professional and business use. A person creating an account, requesting a quote, signing an order or enabling services on behalf of an organisation represents that the person is at least 18 years old and has authority to bind that organisation. If the website accepts individual sign-ups for newsletters, demo requests or other consent-based communications, Spain’s data-protection framework on minors remains applicable separately to that processing. 

Accounts, credentials and security

Customers must provide accurate and up-to-date registration information and must keep account credentials, passwords, tokens, API keys, phone-number credentials and administrative access secure. Credentials must not be shared beyond authorised personnel, and the customer must notify Quantrova promptly if there is any suspected compromise, misuse or unauthorised access. The customer is responsible for activity carried out through its accounts unless the activity results directly from a security incident attributable to Quantrova’s own breach of these Terms or applicable law.

Acceptable use

The website and platform may only be used for lawful purposes. The customer must not use Quantrova to send unlawful bulk communications, spoof caller identity in breach of applicable telecom rules, transmit malware, scrape or probe the platform without permission, circumvent rate limits or safeguards, interfere with performance, violate privacy rights, process personal data without a lawful basis, infringe intellectual-property rights, or use the service in any way that is fraudulent, abusive, discriminatory or harmful. If the platform is used in healthcare, finance, logistics, customer support or another regulated setting, the customer remains responsible for the additional legal and sector-specific requirements that apply to its deployment.

Data-protection roles and customer responsibilities

For customer content and communication data routed through the platform, the customer will usually be the controller and Quantrova will usually be the processor or service provider acting on the customer’s instructions, unless the parties expressly agree to a different allocation in writing. The customer is responsible for identifying the legal basis for its processing, providing its own privacy notices, defining retention settings, validating data sources, setting escalation rules, and entering into any required data-processing agreement with Quantrova. Quantrova may act as an independent controller for limited purposes such as billing, fraud prevention, security logging, legal compliance and internal administration. 

The customer must not instruct Quantrova to process data in a way that would breach applicable law. The customer must also ensure that any individuals whose data is uploaded, imported, called, messaged, recorded or otherwise processed through the platform have been handled lawfully under the customer’s own compliance framework.

AI agents, model choices and workflow execution

Quantrova provides infrastructure for AI agents, runtime configuration, voice and model selection, memory and workflow execution. Model outputs can be probabilistic and may be incomplete, inaccurate or unsuitable for sensitive decisions if used without testing and oversight. The customer is responsible for validating prompts, runtime settings, escalation rules, actions taken by agents, downstream integrations and any business logic created through the platform.

The customer must not rely on agent-generated outputs as the sole basis for decisions that produce legal or similarly significant effects on individuals unless the customer has verified that such use is lawful and has implemented appropriate safeguards, including meaningful human involvement where required. 

Recording, transcription and communications consent

If the customer enables voice recording, transcription, sentiment analysis, summaries, messaging automation or similar features, the customer is responsible for providing all legally required notices and obtaining any legally required approvals before those features are used. The customer is also responsible for configuring lawful retention periods and ensuring that sector-specific or employment-related rules are respected where relevant. Quantrova may suspend features that present a clear and immediate legal, security or abuse risk.

Fees, billing and refunds

Fees, usage metrics, included volumes, overages, subscription periods, taxes, invoicing cycles, payment terms, minimum commitments and enterprise support commitments will be stated in the applicable order form, commercial proposal or other signed commercial document. Unless a signed document says otherwise, invoices are due within the period stated on the invoice.

Refunds, credits, downgrades, early-termination charges and cancellation consequences are handled primarily through the applicable signed commercial terms. These Terms therefore do not create a general public refund promise. If a billing dispute arises, the customer should notify Quantrova promptly and in good faith at contact@quantrova.io so the issue can be reviewed against the governing commercial documents.

Intellectual property

Quantrova and its licensors retain all intellectual-property rights in the website, platform, APIs, documentation, software, workflows, layouts, logos, marks and underlying technology, together with all modifications, updates and related materials. The customer retains its rights in customer data and in any content lawfully provided by the customer to the platform. Except as permitted by law or expressly authorised in writing, the customer may not copy, modify, reverse engineer, decompile, create derivative works from, resell or redistribute the platform or its underlying software.

Confidentiality

Each party must protect the other party’s confidential information with reasonable care and may use it only for the purposes of performing the agreement, exercising rights under it, or complying with applicable law. Confidential information may be disclosed where required by law, regulation or binding authority, provided that the disclosing party gives prior notice where legally permitted and reasonably practicable.

Third-party providers and service availability

Some services depend on third-party networks, telecom carriers, messaging providers, speech providers, model providers, cloud infrastructure or support tools. Quantrova is responsible for choosing and managing those dependencies with appropriate care, but Quantrova cannot guarantee uninterrupted operation of every third-party component at all times. Maintenance windows, incidents, force-majeure events, provider outages, routing issues and legal restrictions may affect availability or feature scope from time to time.

Unless a signed service-level commitment states otherwise, the website and platform are provided on a commercially reasonable basis and may evolve over time. Quantrova may modify, suspend or discontinue features where necessary for security, legal compliance, technical continuity or product development.

Suspension and termination

Quantrova may suspend or restrict access immediately if there is a credible risk of fraud, abuse, non-payment, unlawful use, security compromise, breach of these Terms, breach of telecom or privacy obligations, or any situation that could expose Quantrova, other customers or affected individuals to material harm. Where reasonably possible, Quantrova should provide notice and an opportunity to cure before suspension, but immediate action may be taken when urgency requires it.

Either party may terminate according to the applicable signed commercial terms. On termination, the customer’s access rights end, outstanding payment obligations remain payable, and each party must handle deletion, return or retention of data and confidential information in line with the governing contract and applicable law.

Liability cap

To the maximum extent permitted by applicable law, neither party is liable to the other for indirect, incidental, special or consequential loss, loss of profit, loss of goodwill, loss of expected savings or loss of business opportunity arising out of these Terms. Quantrova’s aggregate liability arising out of or in connection with the website and platform will not exceed the fees paid or payable by the customer for the affected service during the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability where exclusion or limitation is not allowed by law, including liability for fraud, wilful misconduct, gross negligence, or death or personal injury caused by negligence where such liability cannot lawfully be limited.

Indemnity

The customer will indemnify and hold Quantrova harmless against third-party claims, losses, damages, costs and reasonable external legal fees arising from the customer’s unlawful use of the website or platform, breach of these Terms, breach of data-protection or communications rules applicable to the customer’s deployment, infringement caused by customer content, or failure to provide required notices or obtain required permissions for recording, messaging, AI deployment or workflow execution.

Governing law and dispute resolution

These Terms are governed by the laws of Spain, excluding conflict-of-laws rules to the extent permitted by law. Before starting formal proceedings, the parties should attempt to resolve any dispute through good-faith discussions. Unless mandatory law requires another forum, the courts of Madrid, Spain will have exclusive jurisdiction over disputes arising out of or in connection with these Terms. This is the default clause used in the draft below; if the client prefers arbitration or non-exclusive jurisdiction, that choice should be confirmed before publication.

Changes and contact

Quantrova may update these Terms from time to time. The updated version should be published on the website with a revised date. Continued use of the website or platform after the effective date of an updated version means acceptance of the revised Terms to the extent permitted by applicable law and subject to any signed agreement that states otherwise. Legal or contractual questions may be sent to contact@quantrova.io.